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Client Services


What is your return policy?

Alexandre Birman will gladly exchange or issue a refund for a full-price items according to the time frame below:.

Returns requested within 14 days after delivery: You can choose a refund or exchange for the same priced item or less. Returns requested between 15 and 30 days after delivery: Are eligible for exchange only. Returns of products purchased on sale are eligible for exchange only within 30 days after delivery.

The shoes must be in perfect condition, in the original box, unworn, unwashed, undamaged, and with all the original tags attached.

Merchandise returned without a box, in a damaged box, or with marked soles will not be accepted. Please note that all international duties and taxes are non-refundable. Altered merchandise, usage defect, special orders, and personalized/monogrammed items cannot be returned. Alexandre Birman reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. We strongly advise all customers to check merchandise thoroughly upon delivery before disposing of any original packaging. For any discrepancies with your order please contact us immediately.

Updated - 10-22-2021.


How do I return an item?

If you wish to return an item, please visit our Returns Center to submit your request.

International orders approved to be returned have two options when shipping back to our US warehouse:

1. You may ship the goods back to our warehouse with the courier of your choice. We will provide the necessary shipping documents to be included with your package, however, only a self-postage shipping label will be given. Shipping charges will need to be paid directly to the courier at the time of shipment.
2. You can choose to ship the package back to our US warehouse using DHL with our discounted rates. If this option is selected at the time the return is requested, we will provide you with a prepaid return label. Upon receiving and processing your return, return shipping charges will be deducted from your refund/store credit.

Please note that all international duties and taxes are non-refundable.

To request the necessary return documents and labels, please visit our Returns Center to submit your request.


How long will it take to receive my refund?

Once your return is received and inspected, we will send you a confirmation email to notify you that we have received and processed your return. Refunds will be applied to the original form of payment for the amount of the returned item(s), excluding any original shipping charges.

Refunds are generally applied to your account within five to seven (5-7) business days of receipt but may vary depending on your financial institution.


Do you offer a price adjustment?

We are happy to honor requests for adjustment if your items were purchased at regular price and then reduced within 7 days of purchase. We will refund the difference to your original form of payment. The item must be available in the same characteristics at the moment the customer service team evaluate the request.