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Client Services


Shipping & Returns

Which shipping options are available, and what are the delivery fees? 

All orders are shipped from the New York area through FedEx. Orders received after 3PM EST will be processed the next business day. 

For orders shipped within the US, we currently offer the following shipping options:

  • Complimentary FedEx Ground - orders are delivered one to seven business days after being shipped.
  • FedEx 2-Day Express: $20 - orders are delivered within two business days of being shipped with the exclusion of some shipments to Alaska and Hawaii which may take three business days. 
  • FedEx Standard Overnight: $25 - orders are delivered the next business day after being shipped.

We currently are unable to offer shipping to areas outside of the US, but please check back soon for updates on available shipping countries. 

Returns

What is your return policy?  

Alexandre Birman will gladly issue a refund for a full-price items for the value of merchandise returned within 14 days of purchase. Returned merchandise must be accompanied by the sales invoice, in the original packaging and in its original condition.

Alexandre Birman reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. 

We are happy to offer price adjustment on items purchased at the regular price within 7 days of purchase. We will refund the difference to your original form of payment.

Product purchased on sale is final sale.

All items should be returned in an unmarked, unused condition with the original packaging and care card information.  For this reason, we suggest that all shoes be tried on for fit and style on a carpeted surface.  Shoes that are returned without a box, in a damaged box, or with marked soles may not be accepted and may be sent back to you.

We strongly advise all customers to check merchandise thoroughly upon delivery before disposing of any original packaging.  For any discrepancies with your order please contact us immediately.

How do you return an item? 

If you wish to return an item, please follow the below steps.  Please note that we are unable to accommodate exchanges at this time.

  • On the original packing slip that came with your purchase, please complete the form regarding the item(s) and reason for return.
  • Carefully pack your return with the original product packaging and completed return form in a sturdy shipping box.
  • Attach the prepaid FedEx returns label to the outside of the shipping container.
  • Drop off your return to any FedEx drop off point.

How long will it take for me to receive my refund?  

Once your return is received and inspected, we will send you a confirmation email to notify you that we have received and processed your return.  Refunds will be applied to the original form of payment for the amount of the returned item(s), excluding any original shipping charges.

Refunds are generally applied to your account within five to seven (5-7) business days of receipt but may vary depending on your financial institution.

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